Frequently Asked Questions

What is unique about our products?

Unlike a typical candle, our candles are made with wicks much larger in diameter. This allows for a much larger flame and a more elegant, cozy vibe in whatever space you put it in.

 

Where should our candles be used?

Our candles are intended to be used in a well-ventilated outdoor area or in a fireplace with the chimney open to the outside. Do not burn our candles indoors other than in a fireplace with the chimney open.

 

How do I extinguish the flame of the candle?

Do not blow on the candle to put out the flame. Instead, use the lid to cover the top of the candle to smother the flame.

 

Where are the candles made?

Our candles are hand-poured in Texas from the finest raw materials.

 

What type of wax is used in our products?

Our candles are made with 100% soy wax along with a cotton wick, allowing for the cleanest and most environmentally friendly burn possible.

 

How do I prevent candle smoking/soot?

Trimming the wick of the candle to the proper length is the most important part in preventing it from smoking too much. Be sure to keep the wick between 1/2 inch and 1 inch long.

 

What about shipping?

We offer free shipping in 48 U.S. states (not including Alaska and Hawaii) as well as the District of Columbia. We currently do not ship internationally.

 

More questions?

Further questions can be sent to thebigcandles@gmail.com

Thank you!